Help Center & FAQ

Omnix is a done-for-you digital marketing platform. After you sign up, our team builds your custom website and sets up your marketing systems — review funnels, missed call automation, SEO, and more — all configured specifically for your business. You don't need any technical knowledge; we handle everything from start to finish.

Your demo site is typically delivered within 5–10 business days of completing the onboarding form. The full setup — including review funnel, missed call automation, and SEO — is completed within 10–14 business days. We'll keep you updated at every step.

After purchasing, you'll fill out a short onboarding form covering your business name, services, service area, branding preferences, and contact details. The more detail you provide, the better we can tailor everything to your business. Our team may also follow up with a quick call to make sure we capture everything correctly.

Not at all. Omnix is designed to be completely hands-off for business owners. Our team builds and manages your digital presence so you can focus on running your business. If you ever want to make changes or updates, just reach out to us at contact@omnixgenerational.com.

Our monthly plan includes your custom built website, the 5-Star Magic Review Funnel, missed call text-back automation, one-click marketing campaigns, and local SEO management — all actively maintained and updated by our team. See the full breakdown on our Pricing page.

Yes, there is a one-time setup fee to cover the cost of building your custom website and configuring all your systems. The monthly plan has a $1,499 setup fee, and the yearly plan offers a discounted setup fee of $749. This is a one-time charge — after that, you're only billed your recurring subscription.

Yes. Monthly plans can be cancelled at any time with no penalty — your service continues until the end of your current billing period. Yearly plans are billed annually and are not refundable after the first 14 days. If you have any concerns about cancellation, please contact us and we'll do our best to help.

We offer a 14-day satisfaction guarantee. If you're not happy with your demo site or setup within the first 14 days, contact us and we'll work to make it right or issue a refund. After 14 days, refunds are issued on a case-by-case basis. Please email contact@omnixgenerational.com to discuss your situation.

Yes! We offer a range of add-on services including Google & Meta Ads Management, Social Media Content, Email Marketing, Chatbot Setup, and more. You can explore the full list and pricing on our Pricing page.

Your website is custom built for your business — not a generic template. We design it around your brand, services, and target customers to make sure it converts visitors into leads. Every site we build is unique to the business it represents.

Your website is hosted and maintained as part of your Omnix subscription. If you ever choose to leave, we can discuss transferring the site assets to you. Please contact us to discuss your specific situation and we'll work out the best arrangement.

After a job is completed, your customers automatically receive a follow-up message (SMS or email) asking them to rate their experience. Happy customers are guided directly to leave a Google review, while unsatisfied customers are directed to a private feedback form so you can resolve issues before they become public. This creates a steady stream of 5-star reviews on autopilot.

When someone calls your business and you can't answer, they automatically receive a text message within seconds letting them know you'll be in touch soon. This keeps potential customers engaged instead of calling your competitor, and can dramatically reduce missed business opportunities.

Local SEO (Search Engine Optimization) ensures your business shows up when people in your area search for the services you offer. We optimize your Google Business Profile, build local citations, and keep your information consistent across the web — so you rank higher and get found by more local customers.

You can reach our team by emailing contact@omnixgenerational.com or by filling out the Contact form. We typically respond within one business day.

Absolutely. Minor updates and copy changes are included as part of your subscription. For larger redesigns or structural changes, we'll discuss the scope and timeline with you. Simply reach out to us at contact@omnixgenerational.com with what you need.

If you haven't received a response within 2 business days, please email us directly at contact@omnixgenerational.com. Occasionally form submissions can end up in spam — a direct email ensures we see it right away.