Privacy Policy

Last updated: March 2020

1. Introduction

Omnix ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Services. By using Omnix, you consent to the practices described in this policy.

2. Information We Collect

Information you provide directly:

• Account registration details (name, business name, email address, phone number)
• Billing information (processed securely through our payment processor — we do not store full card numbers)
• Business information submitted during onboarding (services, service area, photos, descriptions)
• Communications you send us via contact forms, email, or support channels

Information collected automatically:

• Log data (IP address, browser type, pages visited, time spent on pages)
• Device information (operating system, device type)
• Cookies and similar tracking technologies (see Section 7)
• Usage data within the platform (features used, settings configured)

Information from third parties:

• Data from integrated platforms you connect (e.g., Google Business Profile, Facebook)
• Payment verification data from our payment processor

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Services
• Process payments and manage your subscription
• Build and configure your website and marketing systems during onboarding
• Send transactional emails (receipts, onboarding instructions, system alerts)
• Respond to your support requests and inquiries
• Improve, analyze, and develop new features for the platform
• Send product updates or offers (you may opt out at any time)
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your data only in the following circumstances:

• Service providers: Trusted third-party vendors who assist in delivering the Services (e.g., hosting providers, payment processors, email delivery services). These parties are contractually obligated to protect your data.
• Integrations you authorize: When you connect third-party platforms, data may be shared with those platforms per your authorization.
• Legal requirements: When required by law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. You will be notified in advance.

5. Your Customer Data

Data about your end customers (leads, contacts, reviewers) that flows through the Omnix platform belongs to you. We process this data solely to deliver the Services. We do not use your customers' information for our own marketing purposes, and we do not sell it to any third party.

6. Data Retention

We retain your account data for as long as your subscription is active plus a reasonable period thereafter for legal and compliance purposes. Upon account deletion, we will delete or anonymize your personal data within 90 days, unless retention is required by law. You may request deletion of your data at any time by contacting us.

7. Cookies & Tracking

We use cookies and similar technologies to enhance your experience on our website. Types of cookies we use:

• Essential cookies: Required for the site to function (e.g., session management)
• Analytics cookies: Help us understand how visitors use the site (e.g., Google Analytics)
• Marketing cookies: Used to deliver relevant ads and track campaign performance

You can control cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

8. Data Security

We implement industry-standard technical and organizational measures to protect your information, including SSL/TLS encryption, access controls, and regular security reviews. While we take security seriously, no system is 100% impenetrable. We encourage you to use a strong, unique password for your account.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you
• Correction: Request that we correct inaccurate or incomplete data
• Deletion: Request that we delete your personal data
• Portability: Request your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us. We will respond within 30 days.

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will update the "Last updated" date at the top and notify you by email if the changes are material. Your continued use of the Services after updates are posted constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us and we'll respond promptly.